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Last Updated: 30-Jul-2010
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Question
How much to get a new key cut?
What does the 10 minute free inspection entail?
How can I book a service for my car?
What is the Service Interval on my car?
When should I get my timing belt changed?
My warranty is due to expire, can I get extended cover?
Can I retrofit a CD Player to my car?
I don't do much mileage so when should i get Service?
Does every car have a timing belt?
When should I change my air and fuel filter?
My engine management light is on, can I fail the NCT?
Battery failure question.
How much to get a new key cut?
The cost of a basic replacement key is €30.00.
However, the key will also need to be programmed to match your car which takes anything upto a half an hour at a cost of €30.00.
So all in all, it will cost around €60.00 + vat.
We are often asked why is it necessary to also program the key? The reason for this is that all Fords use what’s called a Passive Anti-Theft System (PATS). This disables your vehicle's starter unless your specially programmed key is used to start the vehicle. There is a computer chip inside of the key, and without that you will NOT be able to start the vehicle. If someone managed to get hold of one of your keys and just cut a copy (without the chip), it would not work.
So this extra security feature does cost a little bit extra but it is designed to ensure the security of your car.
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What does the 10 minute free inspection entail?
Whenever you bring your vehicle in for a service or repair, you can choose to have a free-of-charge Visual Inspection by a trainded Service Advisor. I will run an expert eye over your vehicle, providing both a written and verbal report and explanation to you of any findings. You’ll receive a competitive estimate upfront, and there is no obligation to purchase. Some of the items that are checked during this inspection are tyres, brakes, lights, steering, suspension,levels, etc.
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How can I book a service for my car?
You can either book over the phone by calling 063 30300 or you can submit a form via the
Book a service
quicklink which appears on the service home page. Bear in mind that our service department generally has a 7-10 day lead time so it pays to book early.
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What is the Service Interval on my car?
If you have purchased a new car, we generally advise our customers to bring that car back to the dealership on 5,000 miles/8,000 kms for their first service. We do this to inspect the car and ensure that is in perfect running order. Additionally, we advise that the customer return on 10,000 mls/16,000 kms and 20,000 mls/32,000 kms and therafter, every 10,000 mls.
Our experience tells us that cars which are regularly serviced are less likely to experience early tyre wear, have better fuel efficiency and experience less wear and tear on the engine. Furthermore, the car undergoes a full diagnostic check (using IDS - the latest technology that Ford have released) to ensure the continued smooth running of the vehicle.
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When should I get my timing belt changed?
First of all, not every Ford model has a timing belt. The best thing to do is to drop me a line stating your make, model, year and mileage and I will advise and quote on replacement time and fitting cost for a timing belt.
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My warranty is due to expire, can I get extended cover?
With FordProtect, you can chosse to extend your warranty beyond the standard terms. You can choose from 4 different Extended Warranty Plans:
Up to a maximum of 60,000 km or 3 years
Up to a maximum of 100,000 km or 3 years
Up to a maximum of 80,000 km or 4 years
Up to a maximum of 80,000 km or 4 years with 4 scheduled services
For further details on the extended warrantly plan, see
Warranty page
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Can I retrofit a CD Player to my car?
In general all cars that formerly have a radio/casette player can be re-fitted with a CD player. We would advise you to bring in your car when we can examine and identify a suitable model and quote you accordingly.
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I don't do much mileage so when should i get Service?
For people that don't reach the manufacturer's suggested service interval (usually 16,000kms or 10,000 mls) in one year, it is generally accepted that they should service their cars at least once a year. Reaching a certain mileage is not the only thing that will give rise to a service and factors such as evaporation, wear & tear, degradation of pipes and rubber fittings will all occur during a cars lifetime independent of mileage done.
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Does every car have a timing belt?
The short answer is no. Some cars used a chain driven system. Examples include: certain Mondeo models, Fiestas and some Focus models. Please consult with your Service Advisor to check your car.
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When should I change my air and fuel filter?
In general, we advise doing this as part of a major service which we suggest should be every second service (approx every 30,000kms). In between it should be sufficient to just get the oil and oil filter changed with every minor service (every 16,000kms).
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My engine management light is on, can I fail the NCT?
We asked the NCT people if this was a pass/fail item and we were told that it's not. In other words, you can pass your test though your engine management light may be on. However, this may point to an underlying problem which needs to be addressed or it may just require that your car is re-programmed to clear the light if their is no root cause so please talk to one of our Service Advisors about this.
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Battery failure question.
"Hi i have a general question, i ran my car for 20 minutes this morning before driving to work which only took 5 min, when i went to start the car 2 hours later it would not start the battery is completely dead, the weather is -8 degrees, can this cause the battery to go dead and will it start with a jump and will the battery be damaged".
A: Yes, the battery can still go dead even if you successfully started the car that day. Short runs are not sufficient to keep some older/lower amp batteries charged up in severe weather.
You will be able to get the car started with either a push start (going from neutral to 2nd gear) or good quality jump leads thick enough to transfer a sufficient charge. When doing both, make sure all ancillary devices are turned off (radio, heaters, fans, lights etc).
Then, when you get it to the garage, get them to check the charge level in the battery. Either the charge will be too low or there could be a cell gone in the battery causing it to deliver too low an output to get the car started.
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