Cavanaghs of Charleville received a welcome surprise this week when it was announced that Ford Ireland was awarding it the prestigious “Ford Chairman's Award for Passenger Car Service Satisfaction” in 2009.

The result is the outcome of a continuous process of customer surveying by Ford over the course of the year. The surveys were sent out to people who undertook service or repair work at Ford authorised dealers throughout the country. Customers were surveyed across a range of issues and the results were aggregated to reveal which dealerships performed best in each area of their business. A number of key questions relating to customer service standards formed a central part of the survey in the calculation of the overall mark for each dealership.

The Service Department employs 14 technicians, 5 bodyshop personnel and 10 management and customer service staff. Management and representatives from Cavanaghs service department will receive their presentation at a special awards dinner at the Fitzwilliam Hotel in Dublin on August 6th. The top prize will be presented to Cavanaghs by Mr Eddie Murphy, CEO, Ford Ireland, and special guest Mr Ingvar Sviggum, VP of Marketing for Sales & Service at Ford of Europe, who will fly in for the occasion.