Cavanaghs of Charleville was again recently singled out for special attention by Ford Ireland when it scooped the Ford Chairman’s Award for Customer Satisfaction – on this occasion for its Sales division.

In a year when the car registrations fell by 12% nationally, Cavanaghs of Charleville managed to increase their sales of new Fords (including Commercial Vehicles) by 31% – a truly massive achievement. Having won the award on several occasions in the past for excellence in the Aftersales and Service function, the company was delighted to have its Sales Team acknowledged by Ford Ireland this time around.

The result is the outcome of a continuous process of customer surveying by Ford of its customers over the course of the year

Commenting on the win, Chairman of Ford Ireland Eddie Murphy paid tribute to the team at Cavanaghs: “Winning one of these awards is not easy and to return year after year in either Sales or Aftersales speaks volumes for the continuing commitment of the staff at Cavanaghs to getting it right.  This award is just recognition of a task that never really ends and Cavanaghs deserves to be formally singled out amongst the Ford network.”

This brings to thirteen the number of Chairman’s awards that Cavanaghs has won since 1997 both in Sales and Aftersales.  It won the Chairman’s Award for Outstanding Customer Satisfaction for an unprecedented 7 years in a row from 1997 to 2003 and a further 6 between 2008 and 2013.

Cavanaghs has also been retained as a Deloitte Best Managed company for 2014 and will be receiving its award at a ceremony in the Double Tree Hotel in Dublin on Friday, 7th March 2014.

Cavanaghs now employs 47 full time staff at its site on the Limerick Road in Charleville and serves a large part of Limerick city and county and Cork city and county for sales, service, parts, body repairs as well as a number of national contracts with large fleet customers.